Take a moment to think about and maybe even jot down what problem you are having, and what you were doing just before the problem occurred. Knowing the "path" to the problem makes it so much easier for our support techs to identify the problem and help you get going again.

If this is a problem with your internet or TV service it is very helpful to know what sort of equipment you are using. For example, for internet issues, take a moment to get the brand name of your router or for television look at your TV Receiver and jot down the make, model and ID number if you can see it. This sort of information can help a great deal in sorting out your problem.

From the SERVICES SUPPORT menu above, go to the page that focuses on the service you are having problems with. Many common issues are easily fixed and this information can be found on these pages. You may be able to fix your problem quickly and easily by checking out the information on these pages.

The "Support Contacts" phone list provides the numbers for support for your area. When contacting support, please tell them what service you are having a problem with so they can easily route you to the best help for that service right away.