LocalTel | MyLocalTel | Support

Get it all from LocalTel


Fastest Fiber Internet in Washington State!


We offer the fastest, most reliable high-speed fiber internet in Washington State — at prices you'll love and Award Winning customer service!

Partnering with the Douglas County PUD allows us to provide you with access to a fiber network that's the envy of the nation!

Prices

SkyFi Wireless Internet

For those without access to the fiber network, LocalTel offers SkyFi Wireless — our state-of-the-art, high-speed wireless internet. It offers high speeds — without the wires!

Prices

Contact us for availability: 509-888-8888

See If You
Have Access





The above fields are required.
Preferred contact method
  Telephone
  Email
  Existing Localtel Customer


With Amazing Viewing Features,
and DVR Options!

What is SureStreamTV?

SureStreamTV offers the latest in-home entertainment features available over fiber Internet.

Content options include: Basic, Expanded, Sports and many Premiums.

How many times have you missed the beginning of a show or movie or missed one entirely? Those who have used these new features say they are "something you just gotta have".

RESTART Your Show!
At anytime while a show is airing, click Restart to watch it from the beginning!
CATCH UP on Missed Shows!
Watch programs that aired in the last 5 days*.
Whole Home and LocalTel's Cloud DVR option with up to 60 days of recordings.
Get a world of recording options so you can enjoy your favorite programming on your time! Choose between 200 hour or Unlimited DVR options.

Contact us at 509-888-8888 for TV options and Accessible TV features.

Order Now

What is SureStreamTV LITE?

SureStreamTV LITE is a basic, affordable line-up that includes local channels.

Watch it over WiFi on your Apple or Android device or on your TV with a LocalTel Set-top Box.

Everyday low price of $37.95 per month when bundled with Fiber Internet Service.

Contact us for availability: 509-888-8888

FREE MOBILE APP!
All LocalTel TV services now come with our new SureStreamTV Mobile app!
Enjoy your TV shows from anywhere you have Internet access.
FREE on up to 3 devices. Call for details.


See If You
Have Access





The above fields are required.
Preferred contact method
  Telephone
  Email
  Existing Localtel Customer



Pick the Phone Service that Fits your Needs!

LocalTel began offering phone services in 1999 when we became a CLEC, a Competitive Local Exchange Carrier (a real phone company). We are able to offer a wide variety of phone services including Fiber, VoIP (Voice over Internet Protocol) traditional Copper Phone Lines and more for home or business in Chelan, Douglas and Grant Counties.

  • VoIP Service
  • Keep your current local number

We offer phone service on par or better than the "national" carriers with the deciding advantage of being located right here in North Central Washington, but connected to the world. Our award winning local support offers you the best customer experience in our area.

Prices

Contact us for availability: 509-888-8888

See If You
Have Access





The above fields are required.
Preferred contact method
  Telephone
  Email
  Existing Localtel Customer



State-of-the-Art Security

No matter if you need a simple, basic home security system or a robust complex enterprise system, we have the expertise to give you the state-of-the-art protection you need!

  • Alarm Systems
  • Video Surveillance
  • Access Control
  • View Home from your Phone
  • Fire Detection Systems
  • Text and Email Alerts
  • Medical Pendant Alerts
  • And Much more!
Prices

If you have any questions or for a free consultation please contact us, We look forward to speaking with you!

See If You
Have Access





The above fields are required.
Preferred contact method
  Telephone
  Email
  Existing Localtel Customer



Your Local Business Technology Experts

Our Professional Services team has the experience and expertise necessary to help you streamline and secure every aspect of technology for your business.

LocalTel Professional Services has upgraded to cloud-managed Microsoft servers and other additional cloud services. Never buy or maintain a server again. To find out what LocalTel ProServe can do for you, call 509-888-9192.

Ask about our Package Discounts and Service Contracts that will save your business time and money.

If you have any questions or for a free consultation please contact us. We look forward to speaking with you!


See If You
Have Access





The above fields are required.
Preferred contact method
  Telephone
  Email
  Existing Localtel Customer


More Info

Prices

IMPORTANT MESSAGE - from LocalTel to our ACP subscribers

Please click here to read this message. Thank you.

MENSAJE IMPORTANTE - de LocalTel a nuestros suscriptores de ACP

Haga clic aquí para leer este mensaje. Gracias.

IMPORTANT MESSAGE about 10-digit dialing

The Federal Communications Commission's (FCC) mandatory 10-Digit Dialing becomes effective October 24, 2021. ALL calls will need to be dialed with the 509, or appropriate, area code.

To find out why and what you may need to do Click here.

EBB transitions to ACP

As the Emergency Broadband Benefit (EBB) transitions to the Affordable Connectivity Program (ACP) LocalTel will continue to be your provider. The ACP program began December 31st 2021. All customers receiving the EBB credit should check their email or MyLocalTel accounts for information about the new program and impact it will have on their monthly statements. Changes will be effective for services received beginning 3/1/22.

To sign up for Lifeline and/or ACP click here.

For more information about ACP go to:
Home - ACP - Universal Service Administrative Company (acpbenefit.org)
Or,
Affordable Connectivity Program | Federal Communications Commission (fcc.gov) .


Home of the Fastest Fiber Internet in Washington State!

LocalTel is Washington's #1 service provider of the Fastest Fiber Internet along with Television, Phone, and Security services for homes and businesses over the Chelan, Douglas, and Grant County PUD Fiber Optic Networks.

LocalTel is the One Local Source that can take care of all of your technology needs.

We are here to assist you, 24 hours a day, 7 days a week (limited service between Midnight and 6am) -- call 509-888-5700 for Internet Support.

LocalTel Technical Support is second to none. Our team of experts go the extra mile to keep you up and running and provide answers to the questions you have. We know technology can be frustrating at times and that is why Customer Service means everything to us.

Whether it's an issue with your router, email, web access or more, we are here to assist you, 24 hours a day, 7 days a week (limited service between Midnight and 6am) — call 509-888-5700 for Internet Support or 509-888-9111 for TV and Phone Repair.


Refer a Friend and you can get up to $50 per service (Internet, TV, Phone or Security) on your account when your friend signs up with us.

If you are pleased with our Services and the Support that we offer, don't hesitate to Refer a Friend and you can receive up to $50 per service (Internet, TV, Phone, or Security) on your account when your friend signs up with us. That is our way of saying "Thank You" for being a valued customer.


LocalTel is a Lifeline Program provider.

For more information about the Lifeline Benefit go to: https://www.lifelinesupport.org/.
To see if you qualify for the Lifeline Program Benefit go to: Home - Lifeline National Verifier (servicenowservices.com)

If you qualify, follow the same process as for the ACP Application. Click on the banner at the top of this page for instructions and form. For assistance, call customer service at LocalTel, (509) 888-8888.


Find out if you quality for discounted broadband service

The Affordable Connectivity Program provides eligible households with a discount on broadband service and connected devices. This program provides a discount of up to $30 per month toward the internet for eligible households and up to $75 per month for homes on qualifying Tribal lands.

Click here to find out if you're eligible for the program and to apply.

Call us today!

509-888-8888

Click to Order Now

See If You
Have Access





The above fields are required.
Preferred contact method
  Telephone
  Email
  Existing Localtel Customer

Why Choose Us?

Location, Location, Location!

We are located here in North Central Washington. We live here, work here and are a part of the local community. Our ownership is local, growing up in the area, and we are committed to offering the best services and support for the residents and businesses we serve.

The Very Best In Technology

Simply put: Our technology is as good as or better than the big boys!

From our state-of-the-art servers, fiber network, wireless internet network, and security systems, LocalTel can stand toe to toe with the national carriers. Due to the fact that this industry leading hardware and technology is located right here in North Central Washington, the connection and access speeds and efficiency experienced by our customers is as good as it can get!

Our slogan is "World Class Technology With Home Town Service." This is truly what LocalTel delivers for its customers. If you have any questions feel free to contact us – we will be very pleased to hear from you!

Competitive Pricing – No Gimmicks

We don't play games with our customers!

We offer very good pricing, and our best prices are given to all our customers – not just new sign-ups. We don't penalize our customers for being with us a long time. Sometimes our rates may appear higher because of the various "incentive" games played by most carriers today, but if you average what LocalTel charges – over the life of the contract – and compare it to what the other carriers charge over the same period, LocalTel's pricing is better! No gimmicks, no surprises. And we offer the best deals to all our customers!

If you have any questions about our pricing and services please feel free to contact us – we look forward to speaking with you!

Award Winning Local Support

LocalTel customer service and support is consistently recognized as the best in North Central Washington. Year after year the readers of the Wenatchee World and other organizations have voted and recognized LocalTel as their top choice! We take great pride in the fact that we offer not only the latest technology to our customers, but back it up with the very best, most customer-friendly support available!


LocalTel Communications BBB Business Review

What Our Customers Say

“I'm just dropping you this note to express praise for your installation service personnel. We moved to Chelan in April of 2013 and have had 3 installations at the residences we have occupied (the last one is our new home). All have had different challenges that were met efficiently and courteously by the installation technicians. The last installation was explained every step of the way and we are very pleased with the results. We will certainly recommend LocalTel to all our friends... Cheers!”

Tom & Marilyn Grover
Chelan, WA