LocalTel Support

Our LOCAL award winning support staff is here to serve you!

This support site provides answers to the most common support questions and provides quick access to our helpful support staff.

Contact Us

Customer Service
TV & Phone Repair
Internet Tech Support
➥ Quincy & Ephrata 509-717-5700
➥ Bridgeport & Brewster 509-733-7900

Help Video:
     "Why my Internet may be slow"

LocalTel support... "At Your Service!"

At LocalTel, we are aware that technology is constantly changing and improving, therefore our customers continually need to learn how things work as well. This is why we have a team of highly trained technical support staff available to answer your questions and assist you with all of your devices; including computers, laptops, iPads, tablets, iPhones, Droids and more.

Our tech support team is available seven days a week from 6:00am to midnight. We are proud of our team which makes it possible for us to be chosen the best internet service provider, year after year.

Help us help you!
The panels to the right provide you with the important information our support staff will need to get you going as quickly and easily as possible.

Please take a few moments to look this over.

How to receive the best service quickly

The more information you have for us, the faster we can help

Take a moment to think about and maybe even jot down what problem you are having, and what you were doing just before the problem occurred. Knowing the "path" to the problem makes it so much easier for our support techs to identify the problem and help you get going again.

What you'll need when you call

If this is a problem with your internet or TV service it is very helpful to know what sort of equipment you are using. For example, for internet issues, take a moment to get the brand name of your router or for television look at your TV Receiver and jot down the make, model and ID number if you can see it. This sort of information can help a great deal in sorting out your problem.

Find the most common answers quickly

From the SERVICES SUPPORT menu above, go to the page that focuses on the service you are having problems with. Many common issues are easily fixed and this information can be found on these pages. You may be able to fix your problem quickly and easily by checking out the information on these pages.

Contact the right support personnel

The "Support Contacts" phone list provides the numbers for support for your area. When contacting support, please tell them what service you are having a problem with so they can easily route you to the best help for that service right away.

LocalTel Technical Support - At Your Service  -